FAQ

1. Where do you ship from?

All Meili Swim orders are packed with care and shipped from Honolulu, HI. 

2. Do you ship internationally?

Yes! We ship worldwide. Delivery times vary by destination and usually take 7–21 business days for international orders.

3. How long does shipping take?

Domestic orders ship within 1–3 business days and usually arrive within 3–7 business days. International orders may take longer due to customs.

4. How much is shipping?

Shipping costs are calculated at checkout based on your location and shipping method. We occasionally offer free shipping promos — sign up for our emails to stay in the loop!

5. What’s your return policy?

We accept returns for store credit (or refund if an item is damaged or incorrect) on full-priced items within 30 days of purchase. Items must be unworn, unwashed, with all tags and hygiene liners attached.

Sale items and final sale pieces are not eligible for return.

6. How do I start a return?

Easy! Use our Return Portal to submit your request. Once approved, you’ll receive instructions to send your suit back.

7.  Do I have to pay for return shipping?

Customers are responsible for return shipping unless the item is damaged or incorrect. We recommend using a trackable shipping method.

8.  Do you offer exchanges?

We don’t offer direct exchanges at this time. If you’d like a different size or style, please return your item for store credit and place a new order.

9. What if my item arrives damaged or incorrect?

We’re so sorry! Please email us at support@meiliswim.com with your order number and clear photos within 7 days of delivery, and we’ll make it right.

10. How can I contact you?

Reach us anytime at support@meiliswim.com — we do our best to respond within 1–2 business days.

11. Do you have a size guide?

Yes! You can find our size guide here to help you choose your perfect fit. If you’re unsure, reach out — we’re happy to help!

💌 Still have questions?

We’re always here to help — drop us an email [support@meiliswim.com] or DM us on Instagram [@meiliswim]!